To stay relevant, hospitality brands must place guests at the centre of all innovation and transformation strategies, leveraging technology to create meaningful experiences at scale. How can hotel firms create seamless, cross-channel journeys for their customers that prioritise personalisation? Our speakers reveal how hotel groups can excel in digital transformation, successfully satisfying the self-interest of each and every guest.
ATM Hotel Industry Summit – Session 2: The ‘New Normal’ Digital Transformation Secrets Revealed
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