The North Face hacked its way to the top of travel search and people aren’t happy

The North Face hacked its way to the top of travel search and people aren’t happy

Search on Wikipedia for the concept of ‘digital commons’ and you are told that it refers to “information and knowledge resources that are collectively created and owned or shared between or among a community and that tend to be non-exclusive, that is, be (generally freely) available to third parties”.

It is an idea that perhaps has its roots in the happier and hippier days of the 1960s when Stewart Brand founded the organic movement’s bible, the Whole Earth Catalog. Brand uttered the phrase “information wants to be free” at a 1984 conference and the idea of digital commons has been gaining currency ever since.

Many traditional ‘content creators’, such as photographers, artists, musicians and journalists, have questioned the central tenet of this idea ever since but the World Wide Web has ensured that Brand’s idea has really taken hold.

Yet at the very heart of the digital commons sits trust. Trust in the community that pulls these things together.

And it is this trust that outdoor clothing manufacturer The North Face has recently been testing severely.

The company’s ad agency Leo Burnett Tailor Made came up with a campaign called Top of Images. The agency had recognised that whenever people are thinking about adventure travel to iconic destinations around the world, they do a Google search. The first image that appears in the search results almost always comes from Wikipedia or its related online repository of ‘free-use’ images, sounds and other media, Wikimedia Commons.

What followed was a piece of classic guerrilla marketing. The agency hired photographers to take photos of several iconic destinations, such as Lagazuoi Point in the Italian Dolomites, the Cabo das Agulhas in South Africa, Huayna Picchu in Peru and The Storr in the Isle of Skye, but including adventurers wearing North Face-branded clothing in the foreground. They then uploaded these to Wikimedia Commons and edited the related Wikipedia pages.

In a company video (see below) it says “We hacked the results to reach one of the most difficult places: The top of the world’s largest search engine.”

Fabricio Luzzi, CEO of The North Face Brazil, told advertising publication AdAge, “With the ‘Top of Images’ project, we achieved our positioning and placed our products in a fully contextualized manner as items that go hand in hand with these destinations.”

As the company might have predicted, the “community” and Wikipedia’s owners, the Wikimedia Foundation, were not happy.

In a post, the foundation said, “What they did was akin to defacing public property… When The North Face exploits the trust you have in Wikipedia to sell you more clothes, you should be angry.”

The organisation adds that its volunteers have now “removed The North Face’s images (or cropped out the company’s logo) from all of the Wikipedia articles they were added to”.

Of course, just by my writing this post, I have perhaps been complicit in the aims of the company and its ad agency – to get the brand talked about online.

Whilst there will be plenty of opprobrium for The North Face, there will be plenty of marketers, both in travel and beyond, who will be thinking “Now why didn’t I think of that?”

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Mark Frary is co-founder of Travel Perspective, a social and digital consultancy working with travel companies and tourism organisations to create successful marketing campaigns He is an author and writer specialising in travel, social media and technology. He writes regularly for The Times and has written for many other publications including the Evening Standard, the Independent on Sunday, the Daily Express, Food & Travel, ABTA magazine, the easyJet magazine and Teletext.  Mark also gives expert advice to leisure and business travel companies on their social media and communications strategies and is the co-founder of Social Travel Market, an annual conference on the use of social media in travel at World Travel Market. He is the author of seven books including The Origins of the Universe for Dummies and is currently working on a biography of the ski pioneer Erna Low. Mark lives in Ampthill in Bedfordshire, UK with his wife and three children.

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