I have worked with many travel companies across the years, helping them to buy new systems. It is very important to buy the system that will best suit your business. ... Read more
I often mention that travel is an information product. When it is purchased it is no more than information on a computer hard drive. It doesn’t physically exist. Not only ... Read more
Another World Travel Market has come and gone. I held my Genesys Digital Transformation Summit there on the Tuesday. The seminar room was completely full and we all heard some ... Read more
Once again, I have organised a couple of the technology/digital travel events at World Travel Market this year. I have been doing this for quite a few years. I am ... Read more
I like to think that I am online savvy, so when my wife suggested we have a short break in Iceland, my first thought was to get on the web ... Read more
It was shocking to read about the recent demise of LowCost Travel Group last month. Just take a look at the Administrator’s message on the Group’s website. Under the heading, ... Read more
At the beginning of the month I ran the first of my Genesys Happiest Minds Executive Series seminars in partnership with Happiest Minds. The idea is that we will hold ... Read more
A few months ago I was contacted by Anna Mckeon, the co-ordinator of the Better Volunteering Better Care initiative. She was seeking my advice on how to raise the profile ... Read more
Last week I was moderating Travel Technology Initiative’s Summer Forum that I organised. The subject was Revenue Management. I called the Forum ‘Money for Nothing.’ My thinking was that this ... Read more
You may have already heard that in the age of the Internet content is king. Companies that achieve most relevance in the digital media are those that have good stories ... Read more
I founded Genesys over 21 years ago. Back then, the Internet and the digital world that we know today were simply unheard of. Tim Berners-Lee had already conceived the idea ... Read more
One thing that I find when working across brands and bloggers is the amount of people that look for a specific type of blogger. Most brands will have a target ... Read more
Disruption is the buzzword of our times. It is being powered by forward-thinking entrepreneurs who have the vision and tenacity to make their dreams come true. They are seeing opportunities ... Read more
TripAdvisor is the largest travel site on Earth. Its statistics are staggering. In Q3 2015, it reported reaching 350 million unique monthly visitors. It has more than 290 million reviews ... Read more
At this time of year, it is always fun to try and predict what significant happenings are going to take place in the coming twelve months. Thankfully, no one bothers ... Read more
I have recently been exposed to revenue management. At the beginning of the month, I attended a Revenue Management and Pricing International (RMAPI) event. Watching the presentations and listening to ... Read more
I had a busy few days at World Travel Market at the beginning of this month. On Monday, I was moderating the WTM Travel Innovation Summit in Association with TTI ... Read more
Innovation drives the travel industry. At this Summit you will hear from senior travel executives who have led innovative initiatives within their own businesses. They will share their thoughts and ... Read more
The world is inexorably moving away from broadcast television. In days of old, viewers across the country would sit down together in their millions to watch the most popular TV ... Read more
Did you read the latest Ashley Madison byline? Before the data breach it was “Life is short. Have an affair.” I think it now reads, “Life is going to be ... Read more
For several years when I was deputy travel editor at The Times, we ran a weekly slot in which we invited readers to share their favourite travelling tips. Most were ... Read more
It used to be easy, video was the reserve of TV advertisements, documentaries and films; whilst “going viral” was limited to that time your Nan got stuck in a rubber ... Read more
You know you are doing a good job when other players in your marketplace start attacking you. So, for example, the Daily Telegraph headline last month, “Courtney Love attacked by ... Read more
The internet has almost come full circle. It seems like a strange concept now but back when America Online ruled the internet superhighway (as it was inevitably called), it offer ... Read more
Over the next few weeks, I will be organising Travel Technology Initiative’s Autumn conference. The title of the event is Digital Transformation. This has got me thinking about what does ... Read more
This week I am chairing a Forum I have organised for Travel Technology Initiative and the European Tourism Association. I have called the event The Hotel Distribution Revolution. The online ... Read more
We have lift off! The Apple Watch has launched and may finally take wearables into orbit. The big question, though, is will it become as an essential electronic accessory as ... Read more
A study recently completed by the University of Derby concludes that some people have become addicted to their smartphones, ie. they have become physically and mentally dependent on their devices. ... Read more
YouTube has just celebrated the big one-oh and look how far it has come in those intervening years. Here are our ten thoughts for brands on the video network as ... Read more
Who remembers the old days, when air travel was fun and exciting, when you didn’t need to buy a Business or First Class ticket to make the trip bearable? Sadly, ... Read more
Recently, a blogger friend told me of a trip she will take in March to Africa. Nothing new there. Except that the publication she is writing for (a very prestigious ... Read more
I have just stayed at a wonderful homestay on the Malaysian island of Langkawi. My traditional wooden rice cottage had been saved from demolition, transported here and rebuilt. The food ... Read more
Expedia has just purchased Travelocity from Sabre for $280 million in cash. This comes after Sabre’s recent sale of lastminute.com to Bravofly Rumbo for $120 million. Following the Travelocity deal, ... Read more
The future is here at last and science fiction aficionados will rejoice in the latest news to come out of Mountain View. The news from Google headquarters is that it ... Read more
The major online travel agencies, Expedia and Priceline’s Booking.com, seem to have the travel market sewn up, sucking in customers like celestial black holes. Their large market shares are driven ... Read more
At WTM last week, I was running my Genesys Sessions seminar programme on the Tuesday. I had three speakers in each session covering the subjects of mobile, search engines, big ... Read more
I don’t know how I feel about Storify. I mean, we’ve been together for two years now and I’ve never been let down. Yes, I’ve dumped others. Farewell, Foursquare. So ... Read more
We spoke in our last blog post about why Instagram was the star social performer for 2014. Just this week, we have heard how the Australian state of Queensland has ... Read more
Introduction Celebrating its 15th year in business, Open Destinations is provider of travel technology solutions for tour operators and wholesalers worldwide. The flagship travel booking system, Travel Studio, provides a ... Read more
Image: Dilbert Some news in the last few days has reminded me of one of the subjects I was addressing at my World Travel Market seminar back in 2010. The ... Read more
Image: TepWireless I make no apologies for getting back to the subject of mobile. It is simply the most important issue that is affecting travel right now. It is vital ... Read more
At the beginning of June, I organised the recent Distribution Best Practice Forum for Travel Technology Initiative – www.tti.org. (TTI will be partnering with WTM to bring you the WTM ... Read more
There is one area of travel that technology has yet to tackle well. We are getting there but I don’t think that it is yet good enough. Pre-Internet when travel ... Read more
Nucleus, the brand, digital and intellectual property consultancy has been regularly surveying its clients since 2011, tracking the growth in mobile web browsing. The company’s latest survey highlights the continued ... Read more
This year World Travel Market will be celebrating its 35th event. I thought it might be interesting to write a retrospective on how the technology exhibited at WTM has changed ... Read more
This is a tale about the storyfication of travel. Once upon a time there was an industry called Travel. It sold holidays to People. People were happy. Travel would tell ... Read more
2014 is set to be the year of the tablet. These user friendly devices are expected to make the long-expected jump to global acceptance. Recent figures show that 47.6 million ... Read more
