The overtourism issue has a great deal in common with the issue of climate change. We’ve known for a long time that the problem of overcrowding exists and that no ... Read more
When working with bloggers on campaigns and projects (for Traverse) I often find myself hopping from blog to blog just to find contact details, Instagram or Twitter accounts. In the ... Read more
So this is how it begins. I was three years old in the UK’s last long hot summer. Too young to remember it directly, instead the parched earth photographs define ... Read more
What a difference a day makes. On Wednesday 25 July, Facebook’s share price reached $218.62, its highest ever, valuing the company at a whopping $615 billion, around the same as ... Read more
It took until 2018 for Dundee to even think about promoting itself, with VisitDundee being set up in preparation for the opening of the V&A in the city and the ... Read more
A couple of weeks ago I wrote about the progress TUI is making in implementing their 2015-2020 Better Holidays, Better World strategy. They have understood that, to make real progress ... Read more
Last year the Swiss tourism industry experienced a record-breaking year in many markets, after a challenging period dominated by a strong Swiss franc and over-reliance on travellers from Europe. Total ... Read more
The news that Etihad passengers will be able to communicate with the airline via WhatsApp got me thinking about my own messaging apps. I use quite a few. On my ... Read more
“The man who goes alone can start today, but he who travels with another must wait till that other is ready.” – Henry David Thoreau Combining adventure with luxury travel ... Read more
For my latest blog, I am delighted to interview the passionate founder of Earth Changers, Vicky Smith. Like me, Vicky is passionate about empowering women through sustainable tourism and giving ... Read more
I read an interesting line the other day: the regular Instagram feed is getting boring as everybody is playing with video on the platform. The observation is down to two ... Read more
A couple of weeks ago the Swedish burger chain MAX Burgers announced that all its burgers are now climate positive. From June 14, 2018, any meal eaten at any one ... Read more
The scandal around the use of data harvested on Facebook has caused many people to reassess their use of the social networking site and saw the rise of the #DeleteFacebook ... Read more
Brand USA is thinking big in its marketing approach – big screen that is. Peter Ellegard speaks to chief marketing officer Tom Garzilli America has taken to the screens in ... Read more
Tourism and the hospitality industry are often criticised for creating local quality service employment. There are three major reasons for this. People tend to waiters and room attendants as the ... Read more
The past decade has taught us that luxury is subjective. Luxury no longer has defined and exact standards like chandeliers and butlers. But we can all agree that a simple ... Read more
After writing my blog last month about customer relationship management moving on, I have to ask the question: “Are airline loyalty schemes still living in the dark ages?” Loyalty schemes ... Read more
Egypt is working hard to recoup visitor numbers lost due to the continued ban on flights to Sharm el Sheikh airport, reports Katherine Lawrey The Egyptian State Tourist Authority is ... Read more
Have you been on holiday recently and been amazed at what your hotel was doing for the local community, or perhaps taken a tour that really impressed you for the ... Read more
Halfway into 2018 and the list of things going on in the airline business just grows. All of which will make for some lively discussion at this year’s WTM London ... Read more
Long gone are the days of the 70s/80s/90s when you’d book a holiday after seeing a TV advert, reading a brochure and visiting the travel agent. The development of the ... Read more
I grew to accept that Google owned travel several years ago. Already seduced by Gmail and hangouts (remember them?), it had me at Google Maps. So when Streetview was launched, ... Read more
The judges can only select from amongst those that apply – if you know good candidates nominate them, phone or email them, and encourage them to apply. Don’t forget the ... Read more
Denmark’s Primera Air is spreading its wings with budget transatlantic flights, as chief commercial officer Anastasija Visnakova tells Gary Noakes Look – no pizza colours, no ads,” says Primera Air’s ... Read more
The EU’s new data protection rules, known as GDPR, are now in place and could have a global impact on the travel industry, Rob Gill reports. During the early months ... Read more
Once an afterthought to a holiday, food is now central to the experience and tourist boards are realising this, Charlotte Cullinan finds. Food tourism is booming, and savvy operators and ... Read more
Finding travel inspo has been a huge success story for Pinterest. Of the 100 billion or so ‘pins’ – the visual bookmarks that are at the heart of Pinterest – ... Read more
Women-Led Enterprises Are Growing Enterprising is a growing sector of the global economy. In some cases such as the USA, women’s enterprising is the fastest growing sector of the economy ... Read more
Today is World Environment Day, and the theme is Beat Plastic Pollution. We’ve looked at this issue before, but so rapidly are the responses emerging, that it is worth revisiting ... Read more
We’re mid-way into 2018 and we can see main luxury travel trends like authentic experiences and travellers going to colder destinations happening. Unique experiences can be quite a general and ... Read more
The World Responsible Tourism Awards to be presented at WTM London in November are now open for nominations and applications. They close on 6th August and are free to enter. ... Read more
A week or so ago I saw a demonstration of one of the better CRM systems, specifically designed for travel companies. What impressed me is how sophisticated customer relationship management has ... Read more
Like most of the best ideas, the Refill my Bottle initiative is incredibly simple. So simple that you’ve probably guessed most of what it is about from the title. Started ... Read more
Responsible Tourism is about taking responsibility to address the issues that matter whether in a particular place or one that occurs in many areas. This year in WTM’s World Responsible ... Read more
This week it is my pleasure to interview Barbara (Bobby) Stewart, Executive Manager: Strategic Relations and Human Resources, V&A Waterfront. Bobby was a mentor at the recent Women in Travel meetup in ... Read more
The International Travel and Tourism Awards team are busy pulling together a panel of independent credible industry experts, business leaders and senior advisors from around the world to sit on ... Read more
You might have noticed that Facebook has been a lot in the news recently what with those pesky privacy issues that have been brought to light by investigations into Cambridge ... Read more
I come here at this time every year. I have been coming here now, every year, at the same time, for 10 years. And I intend to come here at ... Read more
Sales manager for sponsorship and digital across all of WTM’s events I’ve worked at Reed Exhibitions for three years. It’s a brilliant job, working with people from all over ... Read more
You’re woken in the middle of the night with a cold gust of wind on your feet and a loud rhythmical chu-chug as the train runs over the rail joints. ... Read more
Recent research published by TUI clearly shows that consumers expect the industry to take responsibility for ensuring that their product is sustainable. Research by booking.com found that 87% of global ... Read more
Turkey’s had a rough ride in the past couple of years, but the omens are good for 2018. Gavin Haines tracks the return of key markets After a tumultuous few ... Read more
For a somewhat obsessive follower of tourism industry news like me, the spike in press releases that mark the annual Earth Day celebrations provide a quick reference point to the ... Read more
G Adventures has helped push sustainable tourism to the top of the world travel agenda. Katherine Lawrey speaks to founder Bruce Poon Tip about how the company did it ... Read more
Let’s all do a little time-travelling and look back in the mid-90’s to early 2000’s. This was a time in commercial travel where in general, airlines’ business class seats were ... Read more
After financial difficulties impeded the opening of Baha Mar in the Bahamas, the development is finally welcoming guests. Andrew Doherty reports Following more than two years of delays, the ... Read more
TUI recently published survey results on UK consumer demand. 62% of UK holidaymakers agree it makes them feel better when they know their holiday was organised with respect for nature ... Read more
Celebrations around the island, new aircraft for Air Mauritius and hotel refurbishments mark an anniversary year, finds Katherine Lawrey This year will be a special one for Mauritius as ... Read more
One of the seminar sessions I am running at this year’s Arabian Travel Market is called Smart Tourism 2020. I do work within both the tourism and travel industries and ... Read more
Artificial intelligence has the potential to be as transformative as the introduction of computers – and the travel industry stands to benefit. Jenny Southan explains Over the past few years, ... Read more
This month, Cape Town may or may not reach Day Zero, signifying the point at which the city runs out of water. According to an April 9th article on South ... Read more
Wellness and sustainable travel are top of the agenda for Central America tourism boards, writes Katherine Lawrey Costa Rica is promoting a new tourism strategy for 2018 titled Wellness Pura ... Read more
Dubai continues to break the mould with its attractions and hotels. Tom Jordan rounds up new headline acts in the emirate and elsewhere As Dubai Expo 2020 creeps ever nearer, ... Read more
Maitha Al Mahrouqi, undersecretary for the Oman Ministry of Tourism, shares the country’s tourism strategy Oman’s goal by 2040 is to attract 11.7 million annual visitors. How do you aim ... Read more
Virtuoso, a luxury consortium with a keen eye on global trends, gives the lowdown on the luxury market to Charlotte Cullinan Luxury travellers will be heading to colder climes in ... Read more
As travellers enjoy the benefits of shared economy business models in companies like Airbnb and Uber, I cannot help but think that the theory of negative correlation rings true across ... Read more
If there’s any consumer market that’s been studied the most the in last five years, it would be Generation Y, more popularly known as the Millennials. Millennials, classified as those ... Read more