Blog

April 16, 2018August 20, 2018

A golden year for Mauritius

Destinations, Spring 2018 Magazine

Celebrations around the island, new aircraft for Air Mauritius and hotel refurbishments mark an anniversary year, finds Katherine Lawrey This year will be a special one for Mauritius as ... Read more

April 13, 2018

Wellness at The Begnas Lake Resort & Villas

Destinations, Wellness

According to ancient Hindu beliefs, Ayurveda was gifted to mankind by Lord Brahma (Creator of the Universe) to help us lead a healthy and fruitful life free from mortal ailments. ... Read more

April 13, 2018

Wellness and Medical Haven in India

Destinations, Wellness

SOUKYA International Holistic Health Centre, is the first healing centre of its kind in the world where it judiciously combines different traditional systems of medicine including Ayurveda, Homeopathy, Naturopathy, Yoga ... Read more

April 12, 2018May 10, 2018

Smart Tourism 2020

Technology

One of the seminar sessions I am running at this year’s Arabian Travel Market is called Smart Tourism 2020. I do work within both the tourism and travel industries and ... Read more

April 11, 2018May 10, 2018

Artificial intelligence: to infinity and beyond

Spring 2018 Magazine, Technology

Artificial intelligence has the potential to be as transformative as the introduction of computers – and the travel industry stands to benefit. Jenny Southan explains Over the past few years, ... Read more

April 10, 2018April 12, 2018

African Travel & Tourism Entrepreneurship: a Female Perspective

Professional Development, Women in Travel

For the current blog I am delighted to interview the amazing Chantelle Cole, Executive Manager: Strategic Projects and Brand at the V&A Waterfront in Cape Town. Chantelle tells us about her career ... Read more

April 10, 2018April 25, 2018

Is Day Zero becoming the new normal, and not just in Cape Town?

Carbon & Water, Destinations, Development

This month, Cape Town may or may not reach Day Zero, signifying the point at which the city runs out of water. According to an April 9th article on South ... Read more

April 10, 2018April 10, 2018

Finalists for the 2018 African Responsible Tourism Awards announced

Responsible Tourism Spotlight, WTM Africa

A luxury island in the Seychelles, a cultural experience among the Maasai in Kenya and a township experience in Namibia are among the organisations selected as finalists for the 2018 ... Read more

April 9, 2018April 11, 2018

Millennials – the new vacation ownership generation

Blog

The much-maligned millennial generation gets a bad rap for a lot of things – said to be entitled, narcissistic and totally immersed in a world of digital wonder. However, what ... Read more

April 9, 2018April 25, 2018

Western Cape has safety plan for TMNP

Responsible Tourism

The Western Cape government is to spend “millions” on making Table Mountain National Park (TMNP) safe for tourists and locals, says Economic Opportunities MEC, Alan Winde. He told Tourism Update on Tuesday that his ... Read more

April 9, 2018April 25, 2018

How to travel responsibly

Responsible Tourism

It’s becoming more and more important to think about the marks we leave on places when we travel. After all, we all want future generations to be able to enjoy ... Read more

April 9, 2018July 24, 2018

Keep safe in the city

Responsible Tourism

This article covers all you need to know about travelling to Cape Town, including detailed safety tips and information on health and medical facilities. Safety Here are our top tips ... Read more

April 9, 2018April 10, 2018

Tomjachu – An award-winning Bush Retreat to exhibit at World Travel Market Africa 2018

Blog, Hospitality, Luxury, WTM Africa

The award-winning Tomjachu Bush Retreat will once again be exhibiting at this year’s World Travel Market Africa show in Cape Town. An historic family owned, 4* exclusive private nature reserve, ... Read more

April 9, 2018April 11, 2018

Responsible relaxation in Central America

Responsible Tourism, Spring 2018 Magazine, Wellness

Wellness and sustainable travel are top of the agenda for Central America tourism boards, writes Katherine Lawrey Costa Rica is promoting a new tourism strategy for 2018 titled Wellness Pura ... Read more

April 9, 2018April 9, 2018

A vigorous future for tourism in Dubai

Hospitality

As the tourism and hospitality sectors in the GCC mature, Dubai’s hotel supply continues to grow from 105,000 keys to 130,000 keys in the next year or so. As supply ... Read more

April 6, 2018

Prepare to be impressed by Dubai

Destinations, Spring 2018 Magazine

Dubai continues to break the mould with its attractions and hotels. Tom Jordan rounds up new headline acts in the emirate and elsewhere As Dubai Expo 2020 creeps ever nearer, ... Read more

April 4, 2018May 10, 2018

Comparing the Middle East travel market to other regions

Technology, Trends

Phocuswright has been tracking the size and growth of total and online travel markets for over two decades. In 2017, we sized the total market globally at US$1.6T. While online ... Read more

April 3, 2018April 25, 2018

Responsible Tourism & Market Demand

RT Marketing

As Jane Ashton, then with First Choice, said in a newspaper interview back in 2006 “‘The product we sell is the people and environment – so we have an obvious ... Read more

March 29, 2018

Opening doors

Trends

According to the World Tourism Organization (UNWTO), a specialized agency of the United Nations (UN), world tourism in 2017 registered a 7% increase compared to 2016. It was the highest ... Read more

March 28, 2018July 5, 2021

The reasons driving a boom in Sri Lanka’s tourism

Destinations, Spring 2018 Magazine

Sri Lanka’s tourism industry is prospering, fuelled by a diversification of its visitor markets. Dave Richardson explains Nearly a decade on from the end of its civil war, Sri Lanka ... Read more

March 27, 2018May 21, 2018

IGTM 2018 to deliver increased value to the global golf tourism industry

Events, Uncategorised

International Golf Travel Market (IGTM) 2018 will take place for the first time at the GR Exhibition and Convention Centre, located in the heart of Ljubljana, from October 15 – 18, ... Read more

March 27, 2018March 28, 2018

The future of hotels is circular… and two of them are opening soon

Hospitality, Responsible Tourism

A couple of exciting new stories about two upcoming hotels suggest the travel industry is beginning to wake up to the potential of the circular economy for tourism. In my ... Read more

March 26, 2018April 3, 2018

Healthy outlook for wellness tourism

Spring 2018 Magazine, Trends, Wellness

A new report by the Global Wellness Institute sheds light on the spa trends of the future. Charlotte Cullinan asks the experts how these will change the industry The wellness ... Read more

March 23, 2018April 3, 2018

Q&A with the Oman Ministry of Tourism

Destinations, Spring 2018 Magazine

Maitha Al Mahrouqi, undersecretary for the Oman Ministry of Tourism, shares the country’s tourism strategy Oman’s goal by 2040 is to attract 11.7 million annual visitors. How do you aim ... Read more

March 21, 2018May 10, 2018

Trade Shows, Events and Digital Convergence

Technology

By Paulo Salvador There can be no doubt that the Trade Shows & Events segment is undergoing unprecedented transformation. The concrete signs of these changes are a direct consequence of ... Read more

March 21, 2018May 10, 2018

Millennials, mobile fuel soaring online bookings in Middle East

Destinations, Technology, Trends

The Middle East’s relatively young population (38% below 20 years old and 27% millennials) and high Internet penetration (74%) are helping to driving double-digit growth in the region’s online travel ... Read more

March 20, 2018March 20, 2018

Making a Difference with Every Holiday

RT Marketing

Thomas Cook has just launched a new three-year sustainability strategy, promising to “Make a Difference with Every Holiday”. Their ambition is to make a positive contribution to the destinations they ... Read more

March 20, 2018April 3, 2018

Cold is the new hot

Luxury, Spring 2018 Magazine

Virtuoso, a luxury consortium with a keen eye on global trends, gives the lowdown on the luxury market to Charlotte Cullinan Luxury travellers will be heading to colder climes in ... Read more

March 19, 2018

#IWD18 taught us that girls can be a girl’s best friend!

Women in Travel

Thursday 8th March was International Women’s Day 2018 and its theme was #pressforprogress. Women in Travel run a day of celebration in connection with a leading hospitality trade show here ... Read more

March 19, 2018

Why is there a luxury hotel boom in the Middle East?

Luxury

As travellers enjoy the benefits of shared economy business models in companies like Airbnb and Uber, I cannot help but think that the theory of negative correlation rings true across ... Read more

March 16, 2018March 16, 2018

#PressforProgress- The Unheard Voices

Women in Travel

It’s a long while since women’s voices have been heard so audibly. The Weinstein scandal and the subsequent Time’s Up movement have galvanised Hollywood, the 100th anniversary of ... Read more

March 15, 2018

A conversation with travel agents

Blog

By Paulo Miguel Júnior Did you know that the car rental industry is also an opportunity for travel agents that are interested in increasing their monthly income? Well, last year ... Read more

March 15, 2018May 10, 2018

Losing your voice

Technology

I have been doing some research for a presentation I will be giving next month. I am going to be talking about our future customers – Generation Z. They were ... Read more

March 15, 2018

Save like a local: how visitors can help during Cape Town’s water crisis

Blog, Destinations

Cape Town is currently experiencing one of the worst droughts in recent history, which has led to a serious water crisis. The region is severely water-stressed, and this has ... Read more

March 15, 2018

WATER-WISE ACCOMMODATION IN CAPE TOWN

Blog, Destinations

Cape Town is currently experiencing the worst drought in over a century, and it’s more important than ever to make conscious choices when visiting. We’ve approached hotels in the ... Read more

March 14, 2018April 3, 2018

Benefits of tourism grant programme spread throughout England

Destinations, Economy, Spring 2018 Magazine

A £40 million Discover England fund has been distributed to ensure England stays competitive in the global tourism industry. Debbie Ward finds out what the grant recipients will bring to ... Read more

March 13, 2018March 13, 2018

How to engage tourists in sustainable tourism (Part 2): redesign the loyalty scheme

Carbon & Water, Development, Hospitality, RT Marketing, Social Economy

Last week, I spent a night in a hotel in Brussels that has taken a circular economy approach to redesigning the way its loyalty scheme works. Following on from my ... Read more

March 9, 2018April 3, 2018

Cape Town’s Big Five tourism trends

Destinations, Responsible Tourism, Spring 2018 Magazine, Trends

Here are five ways that Cape Town, host city of WTM Africa, is at the forefront of tourism trends, writes Katherine Lawrey. 1. Investment in Halal training Cape Town Tourism ... Read more

March 9, 2018

Keep calm and continue saving water

Blog, Destinations

It was announced yesterday that Day Zero will in all likelihood be avoided this year. Lance Greyling, CTT board member and the City’s Director for Enterprise & Investment, shares the latest information ... Read more

March 7, 2018March 16, 2018

Human Travel Agent

Blog

When you just need your travel agent to be human From chatbots to virtual reality and blockchain, the 21st century has been a wild technological roller coaster ride for ... Read more

March 7, 2018May 10, 2018

City break innovations in a Balearic capital

Destinations, Spring 2018 Magazine, Technology

Now that Palma de Mallorca has reinvented itself as a city break destination, Katherine Lawrey finds out how the city is refining the visitor experience. Encouraging visitors to disperse throughout ... Read more

March 6, 2018

Travelling to encounter the other

Blog, Development, Social Economy

Fifty years ago my father took me for a day trip to Boulogne, just across the channel from Ramsgate. He headed us straight for the back streets to see how ... Read more

March 1, 2018August 18, 2020

Social media mayhem, why bloggers need to control their creative content

Blog, Blogging, marketing, Social Media

One of the most common questions you’ll get at many blogging and influencer conferences these days from new content creators is “what advice would you give someone starting out today?”. ... Read more

February 27, 2018May 10, 2018

Technology and the necessary off-line connection

Blog, Technology

It is a fact that information technology (IT) is fundamental to the tourism chain. If we limit ourselves to thinking about the corporate sphere and the day-to-day routine of the ... Read more

February 27, 2018

How to engage tourists in sustainable tourism – make them feel proud to come

RT Marketing

What connects most of the recent high profile campaigns to make tourism more responsible? Stop riding elephants. Don’t swim with dolphins. Avoid handicrafts made from endangered species. No selfies with ... Read more

February 26, 2018February 26, 2018

WE ARE OPEN FOR BUSINESS, Cape Town & the Western Cape #WaterWiseTourism

Blog, Destinations

Come and enjoy… As beautiful as it is, the Western Cape is a water-scarce part of the world (much like other successful tourist regions like Southern California and Western Australia) ... Read more

February 25, 2018

FREQUENTLY ASKED QUESTIONS AND ANSWERS RELATING TO WATER SHORTAGE IN SOUTH AFRICA

Blog, Destinations

FEBRUARY 2018 Q: Is water available in Western, Eastern and Northern Cape for travellers? A: Yes – citizens and travellers alike are requested to abide by the water restrictions set ... Read more

February 25, 2018

A message from the city: building a sustainable water future

Blog, Destinations

It was announced this week that Day Zero has been pushed out to 9 July, with water consumption across the City hitting a new low of 523 million litres a ... Read more

February 22, 2018March 2, 2018

How can travel brands appeal more to the Millennials of the Middle East?

Luxury

If there’s any consumer market that’s been studied the most the in last five years, it would be Generation Y, more popularly known as the Millennials. Millennials, classified as those ... Read more

February 22, 2018February 22, 2018

Overview of the trends for 2018

Blog, Trends

There can be no doubt whatsoever that 2017 was an atypical year for the travel industry. Between setbacks such as terrorist attacks, natural disasters, crises and overtourism, the travel industry ... Read more

February 22, 2018June 2, 2020

Social media expertise needed as the market gets complicated

Technology

For three years from 2014-17, I looked after a lot of social media accounts. It was the phase where travel companies knew they had to have social, but had no ... Read more

February 20, 2018

50 restaurants in Cape Town that locals love

Blog, Food Tourism

Cape Town has such a huge foodie scene that it can be difficult to choose between the hundreds of great restaurants. Take your cue from those who know the city ... Read more

February 20, 2018

25 Halal restaurants we love in Cape Town

Blog, Food Tourism

Cape Town is increasingly catering for Muslim diners, with a variety of certified halal eateries. Many of them are casual, family-friendly establishments, or takeaway joints, but there are also a ... Read more

February 20, 2018

The best adventure activities in Cape Town

Adventure, Blog, Destinations

If you’re looking for an adrenaline fix, you’ve come to the right city. From shark cage diving to abseiling down the iconic Table Mountain, there’s enough adventure to keep your ... Read more

February 20, 2018February 26, 2018

Why don’t we sell travel like we sell shoes?

Blog

Do you want to know how to turn online shopping into a wow experience for your clients? As members of the Association of Southern African Travel agents (ASATA), we ... Read more

February 20, 2018

Orphanages: Slavery and Birthday Parties

Human Rights

There is mounting concern about orphanages and tourism around the world, but the response has been patchy. Our world is a diverse place and our understanding of orphanages varies between ... Read more

February 16, 2018May 10, 2018

At last a use for Blockchain

Technology

I don’t know about you but I have been to quite a few presentations on blockchain and read plenty of articles on the subject. I now think I understand what ... Read more

February 13, 2018

To deal with the climate costs of flying, we need to talk about growth and carbon offsetting

Carbon & Water

Last week Harold Goodwin’s blog laid out his reasons why the aviation industry’s approach to addressing its ongoing growth in emissions is inadequate. This week, I want to look at ... Read more

February 12, 2018May 10, 2018

Grow your market worldwide – achieve competitive advantage as a Travel Agency

Technology

The Travel Industry has come a long way and is continuously developing. This includes both supply and demand. Latest trends shown in The Travel & Tourism Competitiveness Report 2017 indicate many ... Read more

February 12, 2018August 14, 2020

How women returners could become a valuable part of your future workforce

Blog, Diversity & Inclusion, Women in Travel

According to PriceWaterhouseCoopers Women in Work Index 2016, Women Returners still make up a significantly underutilised resource. In particular, this research shows that in the UK an additional £1.7bn of ... Read more

February 9, 2018February 9, 2018

What should tourists know about #50litres and #dayzero?

Blog, Destinations

On 19 January 2018, the Executive Mayor of Cape Town, Patricia de Lille declared that #dayzero is now likely. #dayzero is the day when the dams feeding water to Cape ... Read more

February 8, 2018May 10, 2018

Digital travel is travel and how the Middle East stacks up

Technology, Trends

Phocuswright has been tracking the shift of global travel bookings from offline to digital for over 20 years. Today, while only about half of travel is booked online in the ... Read more

February 6, 2018

Aviation: Business as usual? Is that acceptable?

Carbon & Water

Globally aviation emits around 2% of CO2 and other greenhouse gases, bring its total emissions to around 5% of the global total; if aviation were a country it world rank ... Read more

February 5, 2018February 6, 2018

The importance of independent entrepreneurs in the hotel industry

Blog, Hospitality

Established destination. New destination. Untouched destination. Wherever there is something to be seen in the world and there is a tourist, there is a requirement for a means of accommodation ... Read more

February 5, 2018February 6, 2018

Initial presentation: LGBTQ / LGBT / LGBTI

Blog, LGBT

I am very privileged to have received an invitation to start creating this blog that focuses on World LGBT Tourism; it could not have come at a better time. After ... Read more

February 1, 2018

Why there’s never been a better time to sell cruise

Trends

This year will see a record 27.2 million passengers take a cruise and more than 27 new ocean, river and specialty ships make their debut, the latest statistics from Cruise ... Read more

January 31, 2018

£22 for a sunlounger? Is no part of our holiday sacred?

Responsible Tourism

Thomas Cook is making the news this week for a new programme it is trialing to enable guests to pre-book sunloungers before they come on holiday. From the end of ... Read more

January 25, 2018May 10, 2018

Smart Tourism

Technology

I will be running a new seminar at this year’s Arabian Travel Market. I am calling it Smart Tourism. The ‘smart’ concept has reached almost everything around us. I have ... Read more

January 24, 2018May 10, 2018

How technology is going to transform the travel industry

Blog, Technology

As technology advances and the behaviour of travellers changes, the whole tourism production chain is reinventing itself. With consumer confidence increasing in relation to technology, their travel expectations are also ... Read more

January 23, 2018January 31, 2018

What is the biggest threat to our global environment?

Carbon & Water

It is a kind of pollution. There are of course several contenders. Carbon emissions and consequent global warming, soil degradation, overpopulation, biodiversity and plastics. It is not easy to decide ... Read more

January 22, 2018January 23, 2018

5 minutes with Vincent Miccolis, Regional General Manager of The Ascott Limited

Hospitality

What are you looking to promote at ATM this year? This is an exciting year for The Ascott Limited as we expand our global footprint and set to surpass the ... Read more

January 19, 2018May 10, 2018

The package holiday is alive and well

Technology

Expedia has carried out a research study in partnership with The Center for Generational Kinetics. The study is called ‘Generations on the Move – A deep dive into multi-generational travel ... Read more

January 18, 2018August 14, 2020

Women in travel, tourism and hospitality: a case of #MeToo?

Blog, Diversity & Inclusion, Women in Travel

Right from the outset, let me say that this is not going to make comfortable reading. But then, you cannot be sitting comfortably if you’ve being following all the sexual ... Read more

January 16, 2018January 31, 2018

PATA’s excellent new hotel food waste resource shows need for collaborative solutions

Responsible Tourism

This week the Pacific Asia Travel Association (PATA) has launched an impressively extensive resource targeting food waste in hotels. Titled with one of the better acronyms around – BUFFET (Building ... Read more

January 12, 2018February 5, 2018

Five predictions for responsible tourism in 2018… and one I hope won’t happen

Carbon & Water, Development, Human Rights, Overtourism

In my last blog of 2017, I looked back at some of my personal responsible tourism highlights of that year. I’ve been on holiday for most of the time since ... Read more

January 9, 2018February 5, 2018

An Open Letter to a Corporate Traveler (written by a Travel and Events Manager)

Business Travel

*This letter is not real! It is only a didatic and funny way to illustrate to the general travelers and travel arrangers the overall difficulties of this professional in our ... Read more

January 9, 2018January 31, 2018

Taleb Rifai reflects on his tenure as Secretary-General of UNWTO

Development

2017 was the International Year of Sustainable Tourism for Development. Taleb Rifai’s tenure of office as Secretary General of UNWTO closed at the turn of the year and I asked ... Read more

January 2, 2018January 2, 2018

Keynote Catch-up: British Airways – A year of mixed fortunes

Aviation

Missed the British Airways – A year of mixed fortunes session? Not to worry, here’s an overview of all the key points from keynote speaker and Chairman & CEO of ... Read more

December 22, 2017December 22, 2017

Keynote catch-up: maximising revenue in the luxury travel space with minimal investment

Luxury

Missed the Maximising Revenue in the Luxury Travel Space with Minimal Investment session? Not to worry, here’s an overview of all the key points from panel member and founder of ... Read more

December 21, 2017December 21, 2017

Governance: whose responsibility?

Overtourism

Looking back over 2017 the issue of governance has come to the fore. The challenge of overtourism has emerged as a cause of significant concern in part because it boiled ... Read more

December 20, 2017May 10, 2018

Is the January feeding frenzy coming to an end?

Technology

Some interesting news from Hitwise. Part 3 of their Cyber Week 2017 report showed increased travel purchase activity during Black Friday in November. As we all know, January has traditionally ... Read more

December 20, 2017

The year in review: My highlights of the International Year of Sustainable Tourism for Development

Responsible Tourism

With the International Year of Sustainable Tourism for Development drawing to a close, I’ve looked back through the year’s headlines to chart an extremely personal selection of highlights from 2017… ... Read more

December 19, 2017

What Women in Travel told us in 2017, and what to expect in 2018!

Women in Travel

So here we are, the end of 2017 is in sight and 2018 is upon us. It has been an important year for Women in Travel as the social enterprise ... Read more

December 15, 2017February 6, 2018

Are convention centres still needed?

Blog, Events

Without a doubt, the internet has nowadays become the largest, most populous, most accessible, most visible, and most practical convention environment. Online, we can do everything from a simple conference ... Read more

December 12, 2017

Social Media – a curate’s egg for tourism?

RT Marketing

The concept of the “curate’s egg” was first used in the British satirical magazine Punch by George du Maurier in November 1895. The curate was too timid to complain of ... Read more

December 5, 2017December 5, 2017

How to redesign tourism to end #pointlessplastics

Carbon & Water

A few days ago, a new hashtag started appearing on Twitter. Created by the Good Awards, #pointlessplastics is encouraging people to tweet images of the unnecessary use of plastics (one ... Read more

November 29, 2017October 13, 2022

Opportunities in the events’ sector

Blog, Events

By Toni Sando There is an intrinsic link between events and destinations. When seeking the integration of a congress or fair with the city that will receive it, the participants’ ... Read more

November 28, 2017

We can deal with climate change, if we all take our share of responsibility

Carbon & Water

At WTM London this month the least well-attended session of the Responsible Tourism programme was the one addressing climate change. We chose a panel of speakers from industry with experience ... Read more

November 24, 2017November 24, 2017

The shape of luxury travel for 2018

Luxury

As we hang on to the remaining weeks of 2017, I can’t help but marvel how time flies so quickly, and it seems to even pick up speed towards this ... Read more

November 21, 2017November 21, 2017

How can tourism help Dominica be the world’s first Climate Resilient Nation?

Development

Just two months ago, on September 18th, Hurricane Maria hit the Caribbean island of Dominica. Minutes before, this was the Nature Island, a tropical paradise of 365 river and pristine ... Read more

November 21, 2017

When founders met funders at the Women in Travel entrepreneurship meetup

Women in Travel

WTM London has recently shut its doors for 2017, and Women in Travel can count this as one of the most successful gatherings since our inception in 2014! Having Entrepreneurship ... Read more